Charter HCP Bridging

Legal

Complaints

We are committed to handling any concerns fairly and promptly.

How to complain

If you are dissatisfied, please contact us at loans@charterhcp.com or +44 (0)20 3603 3260 with details of your complaint and your preferred contact method.

What happens next

We will acknowledge your complaint, investigate the matter and aim to provide a substantive response within a reasonable timeframe, keeping you informed throughout.

Important note

As Charter HCP Bridging is not authorised or regulated by the Financial Conduct Authority and provides business-purpose, unregulated finance only, complaints are handled directly by us and are not eligible for referral to the Financial Ombudsman Service.

Last updated: September 2026. Data controller: Charterhouse Bridging Limited (registered in England & Wales, company number 09463960), Belfry House, Bell Lane, Hertford, Hertfordshire, SG14 1BP, trading as Charter HCP Bridging.

Charter HCP Bridging is not authorised or regulated by the Financial Conduct Authority. We only consider business-purpose and other unregulated lending. We do not offer regulated residential mortgage contracts or consumer loans. All finance is subject to status, valuation, legal due diligence, credit approval and satisfactory documentation. Submission of an application does not constitute an offer or guarantee of finance.

Charter HCP Bridging

Business-purpose bridging and property development finance, structured around the transaction.

+44 (0)20 3603 3260 loans@charterhcp.com

Charter HCP Bridging is a trading name of Charterhouse Bridging Limited, a company registered in England and Wales under company number 09463960, with its registered office at Belfry House, Bell Lane, Hertford, Hertfordshire, SG14 1BP.

Charterhouse Bridging Limited is not authorised or regulated by the Financial Conduct Authority. We provide and/or arrange business-purpose bridging, refurbishment and property development finance that falls outside the scope of FCA regulation. We do not offer, arrange or administer regulated residential mortgage contracts, consumer credit agreements or consumer buy-to-let mortgages.

All applications are subject to eligibility, status, satisfactory due diligence, valuation, legal review, credit approval, availability of funds and execution of satisfactory finance documentation. Nothing on this website constitutes financial, legal, tax or investment advice, a recommendation, a formal offer, or a commitment or guarantee to provide finance. Terms, criteria, rates and availability may change without notice.

© 2026 Charterhouse Bridging Limited. All rights reserved.

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